Privacy Policy
1. Introduction
Welcome to Sonaira (“Company”, “we”, “our”, or “us”).
Sonaira, owned and operated by Saundarya by sonal, having its registered office at M 448, Ground Floor, Lohia Nagar, Kankarbagh, Patna, Bihar, India – 800020, values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website www.sonaira.in or use any of our related digital services (collectively, the “Platform”).
By accessing or using our Platform, you agree to be bound by this Privacy Policy and consent to the collection and use of your information as described herein.
If you do not agree with this Privacy Policy, please discontinue use of our Platform.
2. Scope
This Privacy Policy applies to:
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Visitors, users, and customers of our Platform;
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Any personal data shared with Sonaira through online or offline channels (such as customer support, social media, etc.);
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All products and services offered by Sonaira within India and globally.
This policy is governed by the Digital Personal Data Protection Act, 2023 (“DPDP Act”), Information Technology Act, 2000, and relevant global standards.
3. Information We Collect
We may collect the following types of information from you:
a. Personal Information
Information that identifies you as an individual, such as:
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Full name
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Email address
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Mobile number
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Billing and shipping address
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Date of birth (optional)
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Gender (optional)
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Account login details
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Purchase and transaction history
b. Financial Information
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Payment details such as credit/debit card, UPI, or bank account information (processed securely through PCI-DSS-compliant gateways).
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Sonaira does not store your complete financial information on its servers.
c. Technical & Device Information
Automatically collected when you use our Platform:
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IP address, browser type, operating system, device identifiers, and cookies.
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Browsing and interaction behavior on our site.
d. Preference & Interaction Data
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Product preferences, wishlist items, feedback, and reviews.
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Communication and customer service interactions.
e. Sensitive Personal Data (only where necessary)
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Passwords or authentication tokens.
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Limited financial details required for payment verification.
We do not knowingly collect data from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us for deletion.
4. Purpose of Data Collection
We use your data for the following lawful purposes:
| Purpose | Examples |
|---|---|
| Order Fulfilment | Processing and delivering your orders, returns, and refunds. |
| Customer Support | Responding to your queries, complaints, or service requests. |
| Personalization | Customizing product recommendations, offers, and ads. |
| Marketing & Communication | Sending you promotional messages (only with your consent). |
| Legal & Regulatory Compliance | Meeting tax, fraud prevention, and audit requirements. |
| Security & Fraud Prevention |
Detecting unauthorized or fraudulent activity. |
5. Legal Basis for Processing
Under applicable law, your data is processed based on:
- Consent – when you subscribe to marketing or share optional details.
- Contractual necessity – to fulfill product orders or provide requested services.
- Legal obligation – to comply with statutory requirements.
- Legitimate interest – for improving user experience, analytics, and security.
You may withdraw your consent anytime by contacting us (see Section 12).
6. How We Share Your Information
We respect your privacy — Sonaira never sells your data.
However, we may share your information with:
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Trusted Service Providers:
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Payment gateways (for processing payments)
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Courier and logistics partners (for order delivery)
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Marketing or analytics partners (e.g., Meta Pixel, Google Analytics)
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Legal or Regulatory Authorities:
When required by law, regulation, or court order. -
Business Transfers:
In case of a merger, acquisition, or restructuring, your data may be transferred under equivalent privacy safeguards.
All third-party partners are contractually bound to maintain confidentiality and data security in accordance with applicable privacy laws.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enhance site performance and personalization.
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Remember your preferences and login details.
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Measure ad performance and user behavior (e.g., via Meta Pixel).
You can manage or disable cookies in your browser settings. However, doing so may affect certain website functionalities.
By continuing to browse our site, you consent to our use of cookies.
8. Data Storage & Security
We implement robust administrative, technical, and physical safeguards to protect your personal data against:
- Unauthorized access or disclosure,
- Accidental loss, destruction, or alteration.
Your data may be securely stored on servers located in India or other jurisdictions with adequate data protection standards.
While we strive to ensure maximum security, no online transmission is 100% secure. You agree that Sonaira is not liable for breaches beyond reasonable control (e.g., hacking, cyber attacks).
9. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil the purposes outlined in this Policy,
- Comply with legal or regulatory obligations, or
- Resolve disputes and enforce agreements.
Once retention is no longer necessary, your information will be securely deleted or anonymized.
10. Your Rights
As per the DPDP Act, 2023, you have the right to:
- Access your personal information.
- Correct or update inaccurate or incomplete information.
- Withdraw consent for optional data uses (e.g., marketing).
- Request deletion of your personal data (subject to legal retention).
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Grievance Redressal:
Lodge a complaint if you believe your data has been mishandled.
To exercise these rights, contact us via the details in Section 12.
11. Marketing Communications
You will receive promotional messages only if you have opted in.
You can opt out anytime by:
- Clicking the “unsubscribe” link in our emails, or
- Contacting us at care@sonaira.in
Even after opting out, you may still receive transactional or service-related emails (like order confirmations or delivery updates).
12. Grievance Redressal & Contact Information
If you have questions, concerns, or wish to exercise your privacy rights, please contact:
Grievance Officer
Name: [Appoint Name]
Designation: Grievance Officer
Email: legal@sonaira.in
Address: M-448, Ground Floor, Road No-4, Lohia Nagar, Kankarbagh, Patna-800020, BIHAR.
We aim to resolve all concerns within 30 business days as per the DPDP Act.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Revised versions will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy periodically.
14. Governing Law & Jurisdiction
This Privacy Policy and any dispute arising hereunder shall be governed by and construed in accordance with the laws of India.
Courts in [City, e.g., Mumbai or Hyderabad] shall have exclusive jurisdiction.
15. Consent
By accessing our Platform or providing your information, you:
- Consent to our collection and use of your information as described, and
- Agree to abide by this Privacy Policy and the Terms of Service.
