About products
How can I find the right foundation shade for my skin tone?
How can I find the right foundation shade for my skin tone?
You can use our online shade guide or reach out to our support team with a bare-face photo in natural light. We’ll help you pick the closest match.
Are your products suitable for sensitive or acne-prone skin?
Are your products suitable for sensitive or acne-prone skin?
Yes. All Sonaira products are lightweight, and free from harsh chemicals. Our formulas are designed to be gentle on sensitive and acne-prone skin.
What is the self life of your products?
What is the self life of your products?
Our products have a shelf life of 24 months.
Are all Sonaira’s products vegan and cruelty-free?
Are all Sonaira’s products vegan and cruelty-free?
Absolutely. Sonaira is proudly 100% vegan and cruelty-free. We never test on animals.
Is the foundation lightweight or full coverage?
Is the foundation lightweight or full coverage?
Our foundation is lightweight with buildable coverage. You can achieve a natural everyday look or layer it for a more full-coverage finish.
How many hours does the foundation last?
How many hours does the foundation last?
On average, it lasts 8–10 hours without touch-ups, depending on your skin type and environment.
Does your foundation work for all skin types?
Does your foundation work for all skin types?
Yes. Our formula is suitable for oily, dry, combination, and normal skin types. For best results, pair it with a primer suited to your skin.
How long does your lipstick last, and is it transfer-proof?
How long does your lipstick last, and is it transfer-proof?
Our lipsticks last up to 6–8 hours. Certain formulas are transfer-resistant, but we always recommend a light blot after application for best results
Are your lipsticks matte, satin, or glossy finish?
Are your lipsticks matte, satin, or glossy finish?
We offer a variety—matte, satin, and creamy finishes—to match your personal preference.
Do your lipsticks contain lead or artificial fragrance?
Do your lipsticks contain lead or artificial fragrance?
No. Our lipsticks are lead-free and free from harsh artificial fragrances. Only mild, skin-safe ingredients are used.
Application and Usage
Can the lip pot be used as a cheek tint as well?
Can the lip pot be used as a cheek tint as well?
Yes! Our lip pot doubles as a cheek tint for a natural flush of color.
How do I choose the right foundation for my skin type (oily, dry, combination)?
How do I choose the right foundation for my skin type (oily, dry, combination)?
Oily skin: Pair with a mattifying primer.
Dry skin: Use a hydrating primer or moisturizer before application.
Combination skin: Focus on mattifying the T-zone while keeping the rest hydrated
Will your foundation cover redness, blemishes, or acne scars?
Will your foundation cover redness, blemishes, or acne scars?
Yes. Our foundation is buildable and can cover redness, blemishes, and light acne scars while still looking natural. For heavier coverage, layer with a concealer.
Purchase, Delivery and Return
Is COD (cash on delivery) available, and what payment methods do you support?
Is COD (cash on delivery) available, and what payment methods do you support?
Yes, COD is available in most locations across India. We also support debit/credit cards, UPI, wallets, and net banking.
Can I return/exchange a shade if it doesn’t suit me?
Can I return/exchange a shade if it doesn’t suit me?
Yes. We allow shade exchanges within 7 days of delivery, provided the product is unused and sealed. Please check our return policy for details
How long does it take to deliver my products?
How long does it take to deliver my products?
Orders are typically delivered within 3–7 business days across India.
How to track my order?
How to track my order?
Once shipped, you’ll receive a tracking link via SMS and email to monitor your order in real time.
Do you ship internationally?
Do you ship internationally?
Yes, we do! We offer international shipping so you can enjoy our products no matter where you are in the world.
How quickly are orders processed and shipped?
How quickly are orders processed and shipped?
Orders are processed within 24–48 hours (excluding weekends and holidays).
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer free shipping on all orders above ₹999.
What should I know about returns ?
What should I know about returns ?
We accept returns within 7 days of delivery if the product is unused, sealed, and in its original packaging. Refunds are processed after quality checks.
Received a damaged item?
Received a damaged item?
We strive for perfection, but if your order arrives damaged, please reach out to us immediately at care@sonaira.in
Additional
How can I chat with Sonaira about press features or collaboration?
How can I chat with Sonaira about press features or collaboration?
Please email us at collaborations@sonaira.com with your proposal, and our team will get back to you.
How can I reach you for support?
How can I reach you for support?
You can email care@sonaira.in or use the Contact Us form on our website. Our team usually responds within 24 hours.
